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Frequently Asked Questions

For Buyer

  • 1

    Order Placement

    How do I pay for a Excess2sell.com purchase?

    Excess2sell.com offers you multiple payment methods. Whatever be your mode of payment, you can rest assure that Excess2sell.com's trusted payment gateway partners use secure encryption technology to keep your transaction details confidential at all times. You may use Internet Banking and Credit Cards to make your purchase. CheckersIndia.com also accepts payments made using Visa, MasterCard, Maestro and American Express credit/debit Cards in India.

    Why do I see different prices for the same product?

    A product could be listed under different prices. There could be sellers offering you the same product but at a different price. That is the nature of the CheckersIndia.com marketplace, where different sellers compete for your order.

    Is it necessary to have an account to shop on Excess2sell.com?

    You can browse some sections on Excess2sell.com by login by using Facebook or Linkedin id. However , it is necessary to have an account on Excess2sell.com to either buy or sell any product. By creating your own Excess2sell.com account, you can enjoy a personalized shopping experience, including recommendations, quick checkout and a wish list. You will also be able to rate/review products and sellers.

    Are there any hidden charges (Octroi or Sales Tax) when I make a purchase on Excess2sell.com?

    There are NO hidden charges when you make a purchase on Excess2sell.com. The prices listed for all the items are final and all-inclusive. The price you see on the product page is exactly what you pay. (Shipping charges are applicable and are mentioned at the time of checkout and payment)

  • 2

    Order Confirmation

    How do I know my order is confirmed?

    Once your order is confirmed and processed, you will receive a shipment notification via E-mail/SMS informing you on the estimated date of delivery. You can also check the current status of your order by log in into your account on Excess2sell.com and going to MY ORDER section.
    You can simply click the follow link to track your order: Link

    How do I check the status of my order?

    Visit MY Orders page in My Account and click on TRACK ORDER to get real time status of your order.
    You can simply click the follow link to track your order: Link

    What does the different order status mean?

    Confirmed: Your order has been successfully placed with seller
    Verified: Your payment mode and delivery details have been verified.
    Processing: We have received your order and it has been forwarded to the seller for confirmation.
    Dispatch: Order has been packed by the seller and ready to be picked up by the courier partner.
    Shipped: Your order has been dispatched for delivery.
    Delivered: Your order has been delivered to your address successfully.

  • 3


    What if there is a delay in shipment?

    Due to unforeseen circumstances, it is possible that your order might be delayed. We will send you an E-mail/SMS informing you about the delay along with the revised expected delivery date. Visit MY Orders page in My Account and click on TRACK ORDER to get real time status of your order.
    You can simply click the follow link to track your order: Link

    What is the estimated delivery time?

    It often takes 7 – 10 working days to get the product delivered at your door steps.
    Business days exclude public holidays and Sundays
    Estimated delivery time is also dependent on the following factors:
    The Seller offering the product.
    Product's availability with the Seller
    The destination to which you want the order shipped to and geographical location of the Seller.

    Why does the delivery date not correspond to the delivery timeline mentioned?

    It is possible that there is some delay at the Seller side or from our courier partners between your order date and the estimated delivery date based on the timelines shown on the product page. In that case, we add a day to the estimated date. Some courier partners and Sellers do not work on Sundays and this is factored in to the delivery dates.

    How does the delivery process work?

    All deliveries are scheduled through reputed couriers. You will be informed when the seller ships your consignment and will also be provided a tracking number.
    During checkout you will be prompted to provide your location's pin code in order to pre-empt any hassles during shipping.

  • 4

    Request For Return

    I need to return an item, how do I arrange for a pick-up?

    Returns are only allowed in cases of wrong product, defective or damaged product. For the cases falling under return policy the buyer needs to Contact us to initiate a return. You will receive a call explaining the process, once you have initiated a return. Wherever possible, Logistics will facilitate the pick-up of the item. In case the pick-up is not arranged through Excess2sell.com, you can return the item through a third-party courier service. Return fees are borne by CheckersIndia.com.

    What is the pickup process? Why have I been asked to ship the item?

    Once you have requested for a return, we will schedule the pickup of the originally delivered product. Please ensure that product is in unused and original condition. Include all price tags, labels, original packing and invoice along with the product.
    We arrange pickup from most of our customer locations. However in worst case, if we are unable to pick up the package, we request you to return it t the seller through third part courier service and retain the receipt for reimbursement.
    Please follow the instructions for seamless reimbursement process:

    • Include all price tags, labels, original packing and invoice along with the product.
    • Pack the item safely to ensure there is no damage in transit
    • Mention the Return ID on the package so that we can acknowledge your return
    • Write down CheckersIndia.com India address as specified in the email notification sent to you.
    • Do retain the original receipt for the courier charges you have paid, it will be required to reimburse the shipping charges.
    • Also note down the courier tracking id for any future reference.

    Refund/replacement will be initiated as soon as CheckersIndia.com India receives the product from you.

    If I receive a wrong product, Defective product, Damaged product can I get it replaced?

    We take utmost Cabe to ensure customer satisfaction. Unfortunately, if you receive a wrong product, defective or damaged product, please raise a replacement request or get in touch with us. You will also have the option to choose refund for the product.

  • 5

    Cancellation & Refunds

    I have requested a replacement, when will I get it?

    The products sold through Excess2sell.com cannot be returned, cannot be replaced or orders cannot be cancelled once the order is successfully processed, except as mentioned earlier.
    Once a replacement/refund request is created, we send you an email detailing the pickup process as well as provide details about the replacement. The replacement is initiated after the originally delivered item is picked up/received. If you don't get the return within the promised date, contact us immediately.

    How do I cancel my order?

    Hence CheckersIndia.comIndia.com is a B2B market place, product once sold or the orders once processed cannot be cancelled by a buyer.

    How long will it take me to receive the refund for my return?

    We take anywhere between 7- 14 days to complete your refund request. The refund amount will be credited to the same account from where payment was made.

    Why was my order cancelled by Excess2sell.com?

    Your order may have been cancelled due to any of the following reasons:

    • If product is out of stock or is discontinued.
    • Inaccuracies or errors in pricing information.

    We will inform you about the cancellation of your order and share details if partial order or the order as a whole is cancelled.
    We shall contact you if any additional information is required to accept your order.

  • 6

    Data Security

    What is a 3D Secure password?

    The 3D Secure password is implemented by VISA and MasterCard in partnership with card issuing banks under the "Verified by VISA" and "MasterCard Secure Code" services, respectively.The 3D Secure password adds an additional layer of security through identity verification for your online credit/debit cards transactions. This password, which is created by you, is only known to you. This ensures that only you can use your card for online purchases.

    Is it safe to use my credit/debit cards on Excess2sell.com?

    Your online transaction on CheckersIndia.com is secure with the highest levels of transaction security currently available on the Internet. Excess2sell.com uses 256-bit encryption technology to protect your card information while securely transmitting it to the respective banks for payment processing.
    All credit card and debit card payments on CheckersIndia.com are processed through secure and trusted payment gateways managed by leading banks. Banks now use the 3D Secure password service for online transactions, providing an additional layer of security through identity verification.

  • 7


    How do I get in touch with Excess2sell.com Customer Care Support?

    For any assistance or help, please get in touch with our Customer Care Support at +91 22 40022183 (available 10AM to 6PM Mon to Fri.) or mail us on care@excess2sell.com

    What is a promo code?

    Promo or Promotion code is a discount coupon code feature of CheckersIndia.com using which you can avail discounts on your purchase. Promo code can be applied while processing payment. Promo codes are generally time bound. Please check the validity of promo codes before applying them.

For Seller

  • 1

    What are the pre-requisite (if any) for selling products on Excess2sell.com?

    You as a seller only need to fill up our Seller Registration form after you register yourself with us. Once you fill up the form and upload all the details and required documents, you will become a verified seller on Excess2sell.com.
    You can get in touch with our representatives for further help on the procedure to be followed

  • 2

    How do I list my products?

    You would be given access to the Merchant Dashboard to update the inventory and track orders subsequent to your registration and being verified as a seller. You can also get in touch with our business development representatives who will support you in product listing. Please speak with our representatives at our help line number.

  • 3

    How do I get the order details?

    We have a user-friendly Merchant dashboard available. Here you can manage your orders, products & inventory once you are a registered verified seller on Excess2sell.com.

  • 4

    What is the procedure relating to the order processing and confirmation?

    Order processing and confirmation will be managed between sellers and Checkers by our business development representatives through the dashboard.

  • 5

    Pricing criteria for selling products on Excess2sell.com?

    Registration and listing of your products on Checkers is absolutely free. We charge you when you get an order and the payment is received from the customer. Please see the applicable transaction charges on your seller/buyer dashboard for more details on this. Further, please speak with our representative at our help line number.

  • 6

    How and when are the payments made by Checkers to its sellers?

    Payment for all successful orders would be transferred to your bank account as per the payment cycle:

    • 1st to 10th day: 30th of same month
    • 11th to 20th day: 15th of the next month
    • 20th to 31rd day: 30th of the next month

  • 7

    What is the criteria followed in case of return?

    Checkers is responsible for handling returns from the customer. Please refer to the Cancellation & Returns Policy section for more information.