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Frequently Asked Questions

Get complete information on all your queries related to orders placements, confirmation, delivery, request for return, cancellation and refund and many more to help you make the best of our B2B liquidation deals.

 

For Buyer

  • 1
    Why should I become a Buyer with Excess2Sell ?

    As a buyer with Excess2sell, you get access to more than 13 thousand products across 400 categories on our B2B platform. You also get the best B2B deals from sellers across India, the the convenience to place an order anytime, anywhere and be rest assured of a safe and secured delivery with insured shipment of your products at your doorstep.

  • 2
    How do I register my business and become a buyer?

    Registering your business on Excess2sell is very simple. All you need to do is Sign up with your email id and mobile number and enter the 6 digit one-time-password (OTP) received and you become a register member with us. To become a buyer with us, you can simply update your member profile under My Account section and upload basic KYC documents like Pan Card, GST Number & Cancelled Cheque. After successful verification of your documents, you will be able to login in as a partner and start buying.

  • 3
    Order Placement

    What are the payment options I can use for my purchase at Excess2sell?

    You can use NEFT/RTGS to make your purchase.

    Can I make purchase on credit?

    Sorry ,we do not provide product purchase on credit as we have a system of advacne payment to the seller.

    Why do I see different prices for the same product?

    A product could be listed under different prices. There could be sellers offering you the same product but at a different price. That is the nature of the Excess2sell marketplace, where different sellers compete for your order.

    Is it necessary to have an account to shop on excess2sell.com?

    You can browse some sections on excess2sell.com by login by using Facebook or Linkedin id. However , it is necessary to have an account on excess2sell.com to either buy or sell any product. By creating your own excess2sell.com account, you can enjoy a personalized shopping experience, including recommendations, quick checkout and a wish list. You will also be able to rate/review products and sellers.

    Are there any hidden charges (Octroi or Sales Tax) when I make a purchase on excess2sell.com?

    There are NO hidden charges when you make a purchase on excess2sell.com. The prices listed for all the items are final and all-inclusive. The price you see on the product page is exactly what you pay. (Shipping charges are applicable and are mentioned at the time of checkout and payment)

  • 4
    Order Confirmation

    How do I know my order is confirmed?

    Once your order is confirmed and processed, you will receive a shipment notification via E-mail/SMS informing you on the estimated date of delivery. You can also check the current status of your order by log in into your account on excess2sell.com and going to MY ORDER section.
    Or
    You can simply click the follow link to track your order: Link

    How do I check the status of my order?

    Visit MY Orders page in My Account and click on TRACK ORDER to get real time status of your order.
    Or
    You can simply click the follow link to track your order: Link

    What does the different order status mean?

    Confirmed: Your order has been successfully placed with seller
    Verified: Your payment mode and delivery details have been verified.
    Processing: We have received your order and it has been forwarded to the seller for confirmation.
    Dispatch: Order has been packed by the seller and ready to be picked up by the courier partner.
    Shipped: Your order has been dispatched for delivery.
    Delivered: Your order has been delivered to your address successfully.

  • 5
    Delivery

    What if there is a delay in shipment?

    Due to unforeseen circumstances, it is possible that your order might be delayed. We will send you an E-mail/SMS informing you about the delay along with the revised expected delivery date. Visit MY Orders page in My Account and click on TRACK ORDER to get real time status of your order.
    or
    You can simply click the follow link to track your order: Link

    What is the estimated delivery time?

    It often takes 7 – 10 working days to get the product delivered at your door steps.
    Business days exclude public holidays and Sundays
    Estimated delivery time is also dependent on the following factors:
    The Seller offering the product.
    Product's availability with the Seller
    The destination to which you want the order shipped to and geographical location of the Seller.

    Why does the delivery date not correspond to the delivery timeline mentioned?

    It is possible that there is some delay at the Seller side or from our courier partners between your order date and the estimated delivery date based on the timelines shown on the product page. In that case, we add a day to the estimated date. Some courier partners and Sellers do not work on Sundays and this is factored in to the delivery dates.

    How does the delivery process work?

    All deliveries are scheduled through reputed couriers. You will be informed when the seller ships your consignment and will also be provided a tracking number.
    During checkout you will be prompted to provide your location's pin code in order to pre-empt any hassles during shipping.

  • 6
    Request For Return

    Does Excess2sell have a return policy? Is there any return window?

    You may request for return on most of the products if you have received them in a physically damaged condition, or it has some missing parts or if it is a wrong or defective product. There is no fixed return window as it depends from seller to seller.

    I need to return an item, how do I arrange for a pick-up?

    Returns are only allowed in cases of wrong product, defective or damaged product. For the cases falling under return policy the buyer needs to Contact us to initiate a return. You will receive a call explaining the process, once you have initiated a return. Wherever possible, Logistics will facilitate the pick-up of the item. In case the pick-up is not arranged through CheckersIndia, you can return the item through a third-party courier service. Return fees are borne by CheckersIndia.

    What is the pickup process? Why have I been asked to ship the item?

    Once you have requested for a return, we will schedule the pickup of the originally delivered product. Please ensure that product is in unused and original condition. Include all price tags, labels, original packing and invoice along with the product.
    We arrange pickup from most of our customer locations. However in worst case, if we are unable to pick up the package, we request you to return it t the seller through third part courier service and retain the receipt for reimbursement.
    Please follow the instructions for seamless reimbursement process:

    • Include all price tags, labels, original packing and invoice along with the product.
    • Pack the item safely to ensure there is no damage in transit
    • Mention the Return ID on the package so that we can acknowledge your return
    • Write down CheckersIndia.com India address as specified in the email notification sent to you.
    • Do retain the original receipt for the courier charges you have paid, it will be required to reimburse the shipping charges.
    • Also note down the courier tracking id for any future reference.

    Refund/replacement will be initiated as soon as CheckersIndia.com India receives the product from you.

    If I receive a wrong product, Defective product, Damaged product can I get it replaced?

    We take utmost Cabe to ensure customer satisfaction. Unfortunately, if you receive a wrong product, defective or damaged product, please raise a replacement request or get in touch with us. You will also have the option to choose refund for the product.

  • 7
    Cancellation & Refunds

    I have requested a replacement, when will I get it?

    The products sold through excess2sell.com cannot be returned, cannot be replaced or orders cannot be cancelled once the order is successfully processed, except as mentioned earlier.
    Once a replacement/refund request is created, we send you an email detailing the pickup process as well as provide details about the replacement. The replacement is initiated after the originally delivered item is picked up/received. If you don't get the return within the promised date, contact us immediately.

    How do I cancel my order?

    Hence CheckersIndia.comIndia.com is a B2B market place, product once sold or the orders once processed cannot be cancelled by a buyer.

    How long will it take me to receive the refund for my return?

    We take anywhere between 7- 14 days to complete your refund request. The refund amount will be credited to the same account from where payment was made.

    Why was my order cancelled by excess2sell.com?

    Your order may have been cancelled due to any of the following reasons:

    • If product is out of stock or is discontinued.
    • Inaccuracies or errors in pricing information.

    We will inform you about the cancellation of your order and share details if partial order or the order as a whole is cancelled.
    We shall contact you if any additional information is required to accept your order.

  • 8
    Data Security

    How Excess2sell protects member data and ensures privacy?

    Your privacy stays yours. We ensure complete data protection and do not share any seller or buyer information and it is always kept secured. We strictly follow the follow the policy of CAN - Confidential, Anonymous & Neutral. Being a tech-driven platform, we use data encryption to protect all digital information and prevent any misuse.

  • 9
    Miscellaneous

    How do I get in touch with excess2sell.com Customer Care Support?

    For any assistance or help, please get in touch with our Customer Care Support at +91 22 49738 182/183/184 (available 10AM to 6PM Mon to Fri.) or mail us on care@excess2sell.com

    What is a promo code?

    Promo or Promotion code is a discount coupon code feature of Excess2sell using which you can avail discounts on your purchase. Promo code can be applied while processing payment. Promo codes are generally time bound. Please check the validity of promo codes before applying them.

For Seller

  • 1
    Why should I become an Excess2Sell Seller?

    As a seller with Excess2sell, you get the platform to showcase your inventory on India's largest excess inventory marketplace and make a direct reach to a large base of buyers through PAN India. You also get complete support to make a hassle-free delivery as we provide you with logistics services.

  • 2
    How do I register my business and become a seller?

    Registering your business on Excess2sell is very simple. All you need to do is Sign up with your email id or mobile number and enter the 6 digit one-time-password (OTOP) received and you become a register member with us. To become a buyer with us, you can simply update your member profile under My Account section and upload basic KYC documents like Pan Card, GST Number & Cancelled Cheque. After successful verification of your documents, you will be able to login in as a partner and start selling.

  • 3
    How do I list my products?

    You would be given access to the Merchant Dashboard to update the inventory and track orders subsequent to your registration and being verified as a seller. You can also get in touch with our business development representatives who will support you in product listing. Please speak with our representatives at our help line number.

  • 4
    How do I get the order details?

    We have a user-friendly Merchant dashboard available. Here you can manage your orders, products & inventory once you are a registered verified seller on Excess2sell.

  • 5
    What is the procedure relating to the order processing and confirmation?

    Order processing and confirmation will be managed between sellers and Checkers by our business development representatives through the dashboard.

  • 6
    Pricing criteria for selling products on excess2sell.com?

    Registration and listing of your products on excess2sell.com is absolutely free. We charge you when you get an order and the payment is received from the customer. Please see the applicable platform fees on your seller dashboard for more details on this. Further, please speak with our representative at our help line number.

  • 7
    How and when are the payments made by Checkers India to its sellers?

    Payment for all successful orders would be transferred to your bank account as per the payment cycle:

    • 1st to 10th day: 30th of same month
    • 11th to 20th day: 15th of the next month
    • 20th to 31rd day: 30th of the next month

  • 8
    What is the criteria followed in case of return?

    Checkers India is responsible for handling returns from the customer. Please refer to the Cancellation & Returns Policy section for more information.

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